We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in the original packaging, and you will need the receipt or proof of purchase.

To start a return, contact us at samdavies2602@gmail.com. If your return is accepted, we will send a return shipping label and instructions on where to send your package.

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

All orders are shipped within 24 to 48 hours after the order is placed.

Typical delivery time is between 14 to 21 business days, though your items may arrive earlier.

Yes. All orders are shipped with tracking numbers so you can track them every step of the way.

BarbieMalls is located at 107 Torkildsen Way, Harlow, CM20 1AY, United Kingdom.

You can email us at samdavies2602@gmail.com.

You can call us on +447950854205.

If your refund is approved, it will be automatically refunded to your original payment method within 10 business days.

Your bank or credit card company may need extra time to process and post the refund. If more than 15 business days have passed since approval, contact us.

BarbieMalls sells across collections such as Accessories, Apparel, Bags & Handbags, Beauty, Dresses, Fitness, Gifts, Home Decor, Jewelry, Shoes, Streetwear, Sunglasses, Swimwear, Tech & Gadgets, Wedding, and Women.

Some items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

You can contact us by email at samdavies2602@gmail.com, by phone at +447950854205, or by WhatsApp.

Yes. You can always contact us for any return question before sending your item back.