FAQs

Frequently Asked Questions

Before contacting us, please take a moment to browse our frequently asked questions. You may find the answer you're looking for below. If you still need assistance, please contact us through our Contact Us page.

Has my order been dispatched yet?
Orders are generally dispatched within 1 to 5 working days, sometimes sooner. You will receive a dispatch email when your order has been shipped, so please check your SPAM or Junk folder just in case it lands there. If you cannot locate the dispatch email or believe it may have been deleted, contact us and we can provide a real-time update on your order status.
What is your return policy?
Our return policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed since your order was delivered, we cannot offer a refund or exchange.

To qualify for a return, your item must be unused, in the same condition as received, and returned in its original packaging.
I entered the wrong delivery address. Can I change it?
If you entered an incorrect shipping address, please contact us within 24 hours of placing your order. If your order has not yet been shipped, we can update the address for you. Once the order has been dispatched, unfortunately we are unable to make any address changes.
I ordered multiple items but only received one. Why?
When multiple products are ordered together, they may be shipped separately from different warehouses. Because of this, some items may arrive before others. If part of your order arrives first, don't worry. The remaining items are still on their way.
Can I cancel or change my order?
We always do our best to accommodate requests. If your order has not yet been shipped, we may be able to cancel or modify it.

Please contact us as soon as possible after placing your order. Once an order has been dispatched, cancellations and modifications are no longer possible.
My order has not arrived yet. What should I do?
If your order has taken longer than 15 working days from dispatch, please contact us and we will investigate the issue. We offer a Money Back Guarantee or can arrange for a replacement shipment where appropriate.
Why didn't I receive an order confirmation email?
There is a good chance the confirmation email was filtered into your SPAM or Junk folder, so please check there first. If you still cannot find it and would like it resent, simply contact us and we will be happy to assist.
I don't have a tracking number. When will I receive it?
Once your dispatch email has been sent, you may contact us for an update regarding tracking information. We will be happy to provide the latest available details for your shipment.
What payment methods do you accept?
We accept all major credit and debit cards securely through Stripe. PayPal is also available as a payment option.

If your card is declined, please don't worry. Contact us and we will gladly help you identify the issue and complete your purchase.